Question 1

What areas does TPMS serve?

Accepted Answer

We serve commercial and residential properties throughout the Triad region of North Carolina, including Greensboro, Winston-Salem, High Point, and the surrounding areas.

Question 2

What types of properties do you maintain?

Accepted Answer

We work with HOAs, retail centers, office parks, multifamily communities, medical, dental, and professional buildings, and industrial properties. If you manage or own a property in the Triad, we can help.

Question 3

Are your tradespeople licensed and insured?

Accepted Answer

Yes. Every tradesperson dispatched is licensed, insured, and meets all applicable state and local code requirements. Certificates of insurance are available on request.

Question 4

How do I get started?

Accepted Answer

Reach out through our Contact page. We schedule a complimentary site visit, walk the property, and provide a written quote at no obligation. Most clients are onboarded and receiving their first visit within two weeks of signing.

Question 5

How is my monthly PM rate calculated?

Accepted Answer

Your rate is based on your property's square footage and the agreed Schedule of Services. We visit the site, walk the property, and provide a written quote before anything is signed.

Question 6

What is included in the PM program?

Accepted Answer

Your PM program covers all services listed in your Schedule of Services (Exhibit A of your agreement), with at least one monthly visit and a written service report after every visit. It also includes up to two hours of minor handyman repairs per month at no additional charge.

Question 7

Can I add services to my PM contract?

Accepted Answer

Yes. Your Schedule of Services can be updated at any time with a written addendum. Common additions include landscaping coordination, pressure washing cycles, and expanded HVAC coverage.

Question 8

Do my employees get a discount on services?

Accepted Answer

Yes. As a TPMS commercial client, you can offer your employees a 10% discount on TPMS services for their own residential or personal property needs. Contact us to activate this benefit for your team.

Question 9

What if I need a service not in my PM program?

Accepted Answer

Submit a ticket through your portal and we will provide a written estimate before any work begins. You approve before we proceed. There is no obligation and no surprise charges.

Question 10

How does the work order process work?

Accepted Answer

You submit a ticket through your portal, we provide a written estimate, you approve the scope and cost, and only then do our licensed tradespeople begin. A written service report is delivered when the job is complete.

Question 11

What if we already have vendors for some services?

Accepted Answer

No problem. We work alongside your existing vendors and fill the gaps they do not cover or cannot reach quickly. Just let us know your current vendor arrangements and we will coordinate around them.

Question 12

What kinds of work orders do you handle?

Accepted Answer

Plumbing and electrical repairs, interior and exterior painting, pressure washing, window cleaning, floor care, parking lot and asphalt services, drone inspections, warehouse cleaning, storm debris removal, and more.

Question 13

What counts as an emergency?

Accepted Answer

Any issue posing immediate risk to safety, habitability, or property - burst pipes, electrical failures, storm damage, HVAC failure in extreme weather, or active leaks.

Question 14

What happens in an emergency after hours?

Accepted Answer

Submit an Emergency ticket through your client portal at any time. Our team is notified immediately. Emergency and after-hours labor is billed at the rate agreed in your contract.

Question 15

How do I submit a service request?

Accepted Answer

All requests - routine and emergency - are submitted through your TPMS client portal at triadpropertymanagementsolutions.com, or by scanning the QR code on any TPMS document. Your ticket notifies our entire team simultaneously.

Question 16

When will I receive my invoice?

Accepted Answer

PM program invoices are issued on the 1st of each month and due by the 15th. Work order invoices are issued upon completion and due within 30 days.

Question 17

How do I pay my invoices?

Accepted Answer

Invoices are viewed and paid securely online through your client portal. Your full billing and payment history, including outstanding balances, is available there at any time.

Question 18

Where can I find my service reports?

Accepted Answer

Every completed job produces a written service report that is emailed to you and stored in your client portal, documenting the work performed, materials used, and any recommended follow-up.

Question 19

How do I update my contact information or property details?

Accepted Answer

Email us at info@triadpms.com. For changes to your Schedule of Services, both parties must agree in writing per your service agreement.

Question 20

How do I cancel or pause service?

Accepted Answer

PM program cancellations require written notice per the notice period in your agreement - 30 days for quarterly, 60 days for 1-year, and 90 days for 2-year terms. Contact us to discuss your options.

Questions,
Answered.

Ready to Simplify Your Property Maintenance?

Questions,Answered.

Ready to Simplify Your Property Maintenance?

Questions,
Answered.